Digital Content & Support Specialist

• Manage the company’s and our projects’ social media accounts.
• Create and maintain the content plan.
• Prepare posts, news, announcements, case studies and other materials.
• Shoot and edit photos and videos for social media, the website and other platforms.
• Edit short videos and create simple graphic materials.
• Adapt content for different platforms and formats.
• Administer the website: update pages, news, images and other information.
• Work with the CMS and other digital services used by the company and its projects.
• Keep information, user access, accounts and service settings up to date.
• Independently handle simple technical and administrative issues when needed.
• Receive and process user requests related to the company’s projects.
• Help users with using our services and resolving common issues.
• Log support requests and track their progress and deadlines.
• Investigate issues before escalating them to developers and try to resolve them independently where possible.
• Escalate technical issues to developers with a clear description and all necessary information.
• Test fixes and follow up with the user on the result.
• Maintain a knowledge base of common questions and solutions.
• Coordinate contractors working on the website, content and digital tasks.
• Help company employees use the digital tools and services they need for their work.

We are looking for someone who is comfortable working both with content and digital tools. You do not need to be a professional developer or designer. What matters most is the ability to learn new software independently, understand user problems and see tasks through to completion.

• Experience working with SMM and social media.
• Ability to write clear and well-structured copy.
• Photo and video shooting skills.
• Basic photo editing and video editing skills.
• Experience working with websites and CMS platforms.
• Confident use of computers and web-based services.
• Ability and willingness to quickly learn new software and services.
• Ability to communicate with users and calmly work through возникающие issues.
• Strong organizational skills and attention to detail.
• Ability to organize your own work and handle multiple tasks at the same time.
• Ownership of the final result.

Will be a plus

• Experience working in an IT company.
• Experience with WordPress or another CMS.
• Experience with Figma, Canva, Photoshop or similar tools.
• Experience with CapCut, Premiere Pro, DaVinci Resolve or other video editing software.
• Experience with Google Analytics, Yandex Metrica or similar tools.
• Experience with CRMs and task trackers.
• Basic understanding of HTML/CSS.
• English language skills.

KPI

• Timely execution of the content plan.
• Consistent production of quality content.
• Up-to-date information on the website and other digital platforms.
• Timely processing of user requests.
• Meeting deadlines for requests and tasks.
• Percentage of issues resolved without involving developers.
• Quality of technical issue escalation to developers.
• No backlog of unresolved administrative or digital tasks.

• Full-time position.
• 5/2 work schedule.
• Official employment in accordance with the Labour Code of the Republic of Kazakhstan.
• Salary is negotiable based on the interview results.